Support
Need a hand with Shrim? Start here.
Common questions
I didn't get my sign-in code
Check spam and promotions folders, and make sure you typed the address correctly. Codes work once and expire after an hour, so tap Send a new code if yours has expired. On the website you can also open the link in the email instead of typing the code.
How do I use Shrim on another device?
Sign in with the same email. Your tanks, tests, counts and photos sync to your account.
When will Shrim be in the App Store and Google Play?
Soon. Join the waitlist and we'll email you on launch day.
How do I delete my account?
In the app, open Tank settings (gear icon), choose Delete account, and confirm. Your account, tanks, tests, counts, notes and photos are permanently deleted. If you can't sign in, email [contact email] from the address on the account and we'll delete it for you.
How do I get a copy of my data?
Email [contact email] from the address on your account and we'll send you an export.
My shrimp are dying. What should I do?
Open the Help tab in the app for the most common causes and fixes, and test your water right away. Shrim's guidance is general information, not veterinary advice. For serious or unusual problems, contact an aquatic veterinarian or an experienced local fish store. See our care information disclaimer.
How do I leave the waitlist?
Email [contact email] and we'll remove you.